Duplicate payment
The same report or order was charged more than once.
Refund Policy
Clear rules for digital report refunds.
Career Personality Lab sells digital career reports. Because reports are delivered electronically, completed purchases are generally non-refundable unless there is a verified payment, access, or delivery issue.
Refund support
Email: support@careerpersonalitylab.com
Window: within 7 days of purchase
Response target: within 24 business hours
Eligible refund cases
Technical access issue
A verified technical issue prevents the buyer from accessing the report after payment.
Report delivery failure
The checkout or report generation flow fails and the report is not delivered.
Usually not refundable
Changed mind
The report was delivered successfully, but the buyer no longer wants it.
Used for wrong purpose
The report was used outside the self-reflection and career exploration purpose.
Disagreement with interpretation
The report is reflective guidance, not a guarantee that every sentence will match every user perfectly.
How to request a refund
- Email support@careerpersonalitylab.com within 7 days of purchase.
- Include your order email, receipt or transaction ID, and a short description of the issue.
- We review the request and may ask for screenshots or access details.
- Approved refunds are processed through the original payment provider.